Fan Support Representative (Customer Service Representative)

Lexington, Kentucky, United States

Whether it’s helping with a simple question, solving a complex issue, or refining product copy to make our product easier to use, Fooji Fan Support knows our clients' fans inside and out, and does everything necessary to ensure a consistently positive experience. Ever had bad customer support? Ever felt like you kept having the same problem, or that the rep just wasn’t understanding your issue? It sucks, right? There's nothing quite like awesome support, and it takes a team of attentive, empathetic, and critical thinkers who constantly strive for perfection!

skills required from you

  • Resolve customer complaints via text, email, or social media.
  • Assist with placement of orders, refunds, or exchanges.
  • Advise on company information.
  • Place or cancel orders.
  • Act as the company gatekeeper.
  • Suggest solutions when a product malfunctions.
  • Inform customer of deals and promotions.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Compile reports on overall customer satisfaction.
  • Communicate with Fooji couriers during campaigns and with FAQs.
  • Assist the Project Management team with any day-of campaign needs.

in case you’re not convinced…

Along with the great perks of a startup environment, Fooji offers all of the extras listed below.

Unlimited PTO/Sick Days

Here's how we view vacation - if you get your work done, you can take as much vacation as you want...seriously!

Health, Dental, & Vision

All full time employees are eligible for 100% paid health, dental and vision insurance.

Team Events

We love team bonding! Fooji team members regularly participate in fun bonding activities like retreats, employee sports leagues, and team dinners.

All required hardware

Employees will be provided with the latest Apple hardware and anything else you need to get the job done.

Great Company Culture

Fooji has a fun work environment with a modern office space. Our team works hard to always maintain a positive vibe in the office.

Flexible Schedule

As long as you show up and get your work done, we are super flexible with your schedule! Feel free to hit snooze.

Work with us

We can’t wait to work with you!
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